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Rewatch our Webinar: Real-Time AI in Dynamics 365

Mastering customer service automatically: In our latest webinar episode, we introduced new real-time AI features for customer service in  Microsoft Dynamics 365.

The high number of customer inquiries currently presents many with the challenge of improving the efficiency of their own service performance.

We’ll show you how you can identify and resolve the concerns of your callers in your telephony queues – even completely automatically. AI support is also the key to success in real-time consulting. This is possible with ECCO directly in the Dynamics 365 CRM system from Microsoft.


The webinar was held in German language.


Bettina Zambo, Noman Khairul and Harald Kerschhofer lead through the program and showed two live demos with practical new features.


You can get the link to the recording (37 minutes, in German) here:

We hope you enjoy the show!

Bettina Zambo

Bettina Zambo

Since studying communications Bettina is working in media und produces content at link|that: written and spoken.

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