Europe's leading trade fair for customer dialogue and AI
How can companies modernize their customer experience without having to scatter their data across the globe? That is exactly the question CCW 2026 is dedicated to – and LinkThat will be there to show how European CX and AI-driven automation are already working together seamlessly today.
From 24 to 26 February 2026, LinkThat will be presenting concrete, practical CX scenarios at a 52 m² booth in Hall 1. Visitors will see how existing telephony and service environments can be modernized through intelligent automation – operated entirely within the European Union and fully GDPR-compliant.
Why European CX plays a key role in 2026
For 27 years, CCW has been a fixed point for customer dialogue, technology and innovation. In 2026, one topic is at the center:
How can customer experience be modernized without giving up European data sovereignty?
LinkThat provides clear answers and showcases solutions that are future-proof both technically and legally:
100% EU operation: Sovereign architecture, multiple certifications, developed and operated in Europe
Seamless integration: Validated interfaces to SAP CX solutions as well as leading telephony platforms
AI that works in everyday operations: Fast real-time automations for contact centers – measurably efficient, ready to use immediately
Whether public cloud, private cloud or on-premises: the flexible deployment models meet different compliance requirements without sacrificing modern features.
Four demo stations: hands-on CX
The LinkThat booth offers four practice-oriented stations where visitors can experience how modern AI improves customer service in concrete ways:
1. Integrated CRM and communication processes
Centralized customer data
Structured communication
End-to-end service processes across all channels
2. Voice & AI in real time
Intelligent voice bots
Automatic suggestions for agents
Faster case resolution
Automated after-call work including summaries
3. Document & e-mail automation
AI-supported classification
Automatic further processing
Accelerated workflows for all written inputs
4. GDPR-compliant contact center from Europe
European infrastructure
Modern CX functionalities
Full control over data protection
Visitors will see live how AI streamlines processes – without losing control over their data.
Get your free CCW ticket
There will once again be free tickets for CCW in 2026.
Simply enter your contact details and receive your free ticket: