Contact Center
Visit LinkThat at the CCW 2026
From February 24 to 26, the biggest innovations in customer service will be presented in Berlin. Make sure you get your ticket.
22. October 2025
News & Blog
News about LinkThat and the world of communications
Contact Center
Data Lake vs. Data Space: What Service Teams Really Need
Data lake and data room – both terms sound like modern data management – but they describe different approaches. Let’s explore them.
9. October 2025
AI
LinkThat ONE Demo: The New Customer Service Platform Features
In our latest Webinar session, many new features of LinkThat ONE were revealed. Take a look at what’s coming in the next months!
7. October 2025
General
Cloud Exit Strategy: From Dependence to Sovereignty
Why every company needs a Cloud Exit Strategy: identify risks, plan alternatives, and safeguard data sovereignty.
17. September 2025
Contact Center
The 3 Biggest Mistakes in AI Implementation in Companies and How to Avoid Them
Many companies struggle with AI rollout. Learn how to integrate AI into CRM, ERP, and customer service successfully.
11. September 2025
General
Cyber Trust Austria Label Silver for LinkThat
With this official award, it is confirmed that we meet the highest standards of cybersecurity and trustworthiness.
2. September 2025
Contact Center
New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
26. August 2025
Contact Center
Workforce Optimization in the Contact Center: a Guide
How to increase productivity, service quality & employee satisfaction in the contact center.
14. August 2025
Contact Center
The CRM of the Future – Key CRM Trends until 2030
Discover which CRM trends will shape businesses by 2030 – from Agentic AI to Conversational CRM.
31. July 2025