Contact Center
How CRM Integration for Microsoft Teams works
Learn how to connect MS Teams with your CRM and existing telephony.
5. May 2025
News & Blog
News about LinkThat and the world of communications
General
EU Cloud Providers Compared: Which One Fits – and When a Cloud Alternative Is Worth Considering
Which EU cloud providers meet the highest standards – and is the cloud always the right choice?
2. May 2025
AI
At the Heart of AI on May 27 in Vienna
At this exclusive event, we will show you how to rethink customer service with AI. Save your spot now!
28. April 2025
Contact Center
The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
23. April 2025
AI
Keyword Spotting: The foundation for modern Agent Assist solutions
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
12. April 2025
AI
AI over chaos: Smart email automation for optimized customer service
From chaos in the inbox to seamless efficiency. How to optimize your workflow with email routing.
7. April 2025
Contact Center
Emotional intelligence in customer service
How to use emotional intelligence in customer service and strengthen your customer experience at the same time.
27. March 2025
Contact Center
Agent Assist: How AI makes your contact center smarter
How Agent Assist supports your employees and makes your customers happy at the same time.
13. March 2025
Contact Center
CCW 2025 – a complete success!
CCW 2025 is over – we can look back on three days full of exciting discussions, inspiring presentations and valuable contacts.
4. March 2025