CTI
Improving First Call Resolution – achieve success with CTI
Find out how CTI solutions such as the CUBE create the base for fast customer service – cross-channel and integrated.
30. May 2025
News & Blog
News about LinkThat and the world of communications
Interviews
Modernize legacy IT: Enhance or replace existing systems?
We spoke to Steffen Kopany about modernization, architectural decisions and the role of collaboration at eye level.
15. May 2025
AI
Proactive customer service with Predictive AI
From reactive to proactive: Predictive AI identifies potential problems before they arise and allows companies to take action early.
8. May 2025
Contact Center
How CRM Integration for Microsoft Teams works
Learn how to connect MS Teams with your CRM and existing telephony.
5. May 2025
General
EU Cloud Providers Compared: Which One Fits – and When a Cloud Alternative Is Worth Considering
Which EU cloud providers meet the highest standards – and is the cloud always the right choice?
2. May 2025
AI
At the Heart of AI on May 27 in Vienna
At this exclusive event, we will show you how to rethink customer service with AI. Save your spot now!
28. April 2025
Contact Center
The most important KPIs for Call Centers
A positive customer experience is important for retention and at the same time for the image of your company.
23. April 2025
AI
Keyword Spotting: The foundation for modern Agent Assist solutions
Keyword spotting on the telephony channel is a completely new and powerful tool. But what can it offer?
12. April 2025
AI
AI over chaos: Smart email automation for optimized customer service
From chaos in the inbox to seamless efficiency. How to optimize your workflow with email routing.
7. April 2025