Contact Center
Video: This is LinkThat ONE
Watch our 2-minute trailer to get to know the features of LinkThat ONE and find out more about the new customer service platform.
18. February 2025
News & Blog
News about LinkThat and the world of communications
Contact Center
Omnichannel & Optichannel Customer Service
The world of customer communication is evolving rapidly. What are the differences between the two approaches and which strategy is the right one?
5. February 2025
CTI
LinkThat CUBE receives new Avaya certification
The CUBE is now officially certified for Avaya Aura® Communication Manager 10.2 and Avaya Aura® Application Enablement Services 10.2.
22. January 2025
General
LinkThat presents innovative solutions at CCW 2025 in Berlin
The CCW will take place from February 24-27 at the ECC Berlin. We look forward to presenting visionary solutions for customer service at our stand in Hall 3 and in presentations.
16. January 2025
Contact Center
LinkThat ONE: A New Chapter in Customer Service
The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.
19. December 2024
Contact Center
Advantages of IVR: More efficiency for companies, more service for customers
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
27. November 2024
Contact Center
Contact Center Trends 2025
We take a look at the contact center trends to expect in 2025 and what you can’t do without this year.
21. November 2024
Contact Center
AI in the contact center – myth and reality
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
7. November 2024
General
Active listening on the smartphone
Does active listening on smartphones really work? We take a closer look at the facts and show why transparency is particularly important when it comes to AI technology.
24. October 2024