Key Features
for Service & Sales Teams
IVR & ROUTING
IVR software with speech recognition and AI functions shortens the time it takes to find solutions for your customers. And with intelligent routing, your data automatically reaches
the right recipient.
Multi-functional Softphone
The central control unit for all telephony functions and at the same time the interface to your CRM solution and implemented data platforms. Efficient interfaces simplify your everyday work.
Supervisor Functions
Supervisor functions facilitate the onboarding and training of your employees. linkt|that contact center gives you many options for coaching & quality assurance measures.
Realtime Monitoring
From the utilization of your system to the availability of your agents, you always have everything in view in real time. So you keep entire control throughout.
AI Advisory
Your service employees are supported by link|that AI in ongoing conversations with insights and tips to continuously improve your services.
Analysis & Reporting tool set
Benefit from the support of our AI and draw conclusions from the content of all conversations – With key insights to sentiment analysis.