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The self-aware
Contact Center

Key Features
for Service & Sales Teams

IVR & ROUTING

IVR software with speech recognition and AI functions shortens the time it takes to find solutions for your customers. And with intelligent routing, your data automatically reaches
the right recipient.

Multi-functional Softphone

The central control unit for all telephony functions and at the same time the interface to your CRM solution and implemented data platforms. Efficient interfaces simplify your everyday work.

Supervisor Functions

Supervisor functions facilitate the onboarding and training of your employees. linkt|that contact center gives you many options for coaching & quality assurance measures.

Realtime Monitoring

From the utilization of your system to the availability of your agents, you always have everything in view in real time. So you keep entire control throughout.

AI Advisory

Your service employees are supported by link|that AI in ongoing conversations with insights and tips to continuously improve your services. 

Analysis & Reporting tool set

Benefit from the support of our AI and draw conclusions from the content of all conversations – With key insights to sentiment analysis.

Flexibility First

Your Personal Contact Center

With link|that Contact Center, you create unique customer experiences. With state-of-the-art interfaces, our communication solution is future-proof and fits seamlessly into existing environments.

The link|that Softphone
Combines all Features

The LinkThat Softphone is your central communications hub. It covers all telephony features, while also combining all interfaces to third-party serivces. 

Profit from customer recognition and presence and queue information wherever you are. All telephony controls are provided, as well as the ability to do screen and case transfers. The latter sends open tabs as call attachments to colleagues.

Generate Insights from your Data

The link|that Live Monitorings and Wallboards bring together a lot of information from different data sources efficiently for you.

From the number of external tickets processed to the status of hardware components, you always have everything in view.

Technology Partnerships

Our Valued Contact Center Partners

In order to offer our customers the best possible solutions, we work together with various technology partners.