Our CTI solution link|that Cube and its Softphone are available for Microsoft Dynamics 365 now. The advantages for users remain the same: Customer data is visible in CRM before answering calls, the queues and presence status of all colleagues are easily accessible with one click, Auto-Complete and Click-2-Call are supported when dialing and forwarding.
Additionally, a Case Transfer provides the ability to send open cases (and similar records) as an attachment to colleagues while transferring a customer”s call.
In this video, we demonstrate the link|that-Cube integration with different telephony solutions:
Microsoft Dynamics 365
Connect people, products, and data with Microsoft Dynamics 365 – a collection of business applications that help transform the way you do business. All information can be found at https://dynamics.microsoft.com.