Avaya Engage kicks off this weekend in Orlando, Florida, where visitors can experience the latest developments – including CTI for Avaya systems with our LinkThat CUBE – until June 21.
We’ve put together a short video for the event that illustrates our various integrations with Avaya Workspaces, One-X Communicator and several CRM systems. Check out the integration with Salesforce, SAP CRM, CX Cloud and Agent Desktop where you can use all the CUBE features – this of course also applies to Microsoft Dynamics 365.
Core features include automatic customer recognition, status and queue synchronization, seamless contact history, and more. – and of course our live AI with ECCO is available for all Avaya systems. With CTI and AI for Avaya, service and sales reps work more efficiently and faster.