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CUBE cooperation

Five9 and LinkThat unite their communication worlds

As specialists in contact center software, Five9 and LinkThat are pooling their synergies to significantly improve the customer experience. The roadshow “United for Success” is the kick-off for the collaboration of the two companies.


Start of the joint partnership

With the inclusion in the “Five9 ISV Partner Program”, LinkThat is now a reliable partner at the side of the CCaaS platform. As a leading provider of cloud contact center software with over 20 years of experience, Five9 specializes in customer service optimization.

The collaboration now opens up new possibilities for integrating contact center systems. LinkThat has also been implementing and improving interfaces that enable more efficient workflows for 20 years. For example, as middleware, the LinkThat CUBE connects the voice and data worlds of different SAP applications. CRM and ERP, or SAP CX and S/4HANA in the cloud. “In our partnership with Five9, we are focusing on innovative integrations. Our goal is to rethink the customer experience to realize its full potential,” says Matthias Krüger, Managing Director at LinkThat in Germany.

“United for Success” Roadshow

The roadshow “United for Success” kicks off the promising cooperation. On November 09, 2023, Five9 and LinkThat invite together with WTG holding GmbH to the SAP Arena in Mannheim. The focus is on the future of customer service in the era of AI. This will provide an insight into the interplay between modern technology and traditional contact centers. More information about the event is available here.
five9 wtg sap mannheim

Another joint date of the roadshow will take place on February 26, 2024, at the Olympiastadion Berlin as a prelude to the CCW congress trade show.

Tradition in transition

The future of digital communication is the focus of the partnership between Five9 and LinkThat. The common goal is to create the optimal conditions for contact centers and customer contacts through integration and innovation – for more efficient service for all industries.

Both companies are looking forward to reshaping the future of customer communication and thereby creating decisive added value.

Bettina Zambo

Bettina Zambo

Since studying communications Bettina is working in media und produces content at LinkThat: written and spoken.

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