General
Cyber Trust Austria Label Silver for LinkThat
With this official award, it is confirmed that we meet the highest standards of cybersecurity and trustworthiness.
2. September 2025
News & Blog
News about LinkThat and the world of communications
Contact Center
New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
26. August 2025
General
Workforce Optimization in the Contact Center: a Guide
How to increase productivity, service quality & employee satisfaction in the contact center.
14. August 2025
General
Data Protection in the Cloud
Many EU cloud providers claim to be GDPR-compliant – but appearances can be deceiving. Find out which cloud alternative is truly secure.
24. July 2025
General
Wiesn 2025 – Let’s celebrate together
Be part of our tradition and secure your spot for one of our festive evenings.
15. July 2025
General
Data Sovereignty Instead of Dependency: Why Now Is the Right Time for Local Data Storage
Less Cloud Dependency, More Control: Local Data Storage & Structured Migration as the Key to Secure IT Infrastructure.
10. July 2025
Webinar
Agent assist in every CRM system: webinar
On June 25, we showed how to get the best out of every CRM system with Agent Assist.
25. June 2025
Contact Center
Less frustration, more flow: Improving the employee experience in the contact center
Motivated teams, less stress, and happier customers: How smart tools enhance the employee experience in customer service.
18. June 2025
Contact Center
Digital Sovereignty in Customer Service
At a time when digitalization is reshaping customer service, one central question is coming into sharper focus: Where is our data stored – and who ultimately controls it?
10. June 2025