Contact Center
Data Lake vs. Data Space: What Service Teams Really Need
Data lake and data room – both terms sound like modern data management – but they describe different approaches. Let’s explore them.
9. October 2025
News & Blog
News about LinkThat and the world of communications
AI
LinkThat ONE Demo: The New Customer Service Platform Features
In our latest Webinar session, many new features of LinkThat ONE were revealed. Take a look at what’s coming in the next months!
7. October 2025
Contact Center
The 3 Biggest Mistakes in AI Implementation in Companies and How to Avoid Them
Many companies struggle with AI rollout. Learn how to integrate AI into CRM, ERP, and customer service successfully.
11. September 2025
General
Cloud Exit Strategy: From Dependence to Sovereignty
Why every company needs a Cloud Exit Strategy: identify risks, plan alternatives, and safeguard data sovereignty.
2. September 2025
General
Cyber Trust Austria Label Silver for LinkThat
With this official award, it is confirmed that we meet the highest standards of cybersecurity and trustworthiness.
2. September 2025
Contact Center
New KPIs for AI in the Contact Center
Traditional KPIs like AHT and FCR are no longer enough. Discover the new KPIs that matter for AI in the contact center.
26. August 2025
General
Workforce Optimization in the Contact Center: a Guide
How to increase productivity, service quality & employee satisfaction in the contact center.
14. August 2025
General
Data Protection in the Cloud
Many EU cloud providers claim to be GDPR-compliant – but appearances can be deceiving. Find out which cloud alternative is truly secure.
24. July 2025
General
Wiesn 2025 – Let’s celebrate together
Be part of our tradition and secure your spot for one of our festive evenings.
15. July 2025