The CCW will take place from February 24-27 at the ECC Berlin. We look forward to presenting visionary solutions for customer service at our stand in Hall 3 and in presentations.
The development of our customer service portal LinkThat ONE is now in its final stage. Here’s a brief update.
How to use Interactive Voice Response successfully in customer service and create decisive advantages.
We take a look at the contact center trends to expect in 2025 and what you can’t do without this year.
There are numerous myths surrounding the use of AI that can lead to misunderstandings. What is really true?
Does active listening on smartphones really work? We take a closer look at the facts and show why transparency is particularly important when it comes to AI technology.
On October 22, LinkThat ECCO Insights showed how to unlock the best customer service with the use of AI in the Contact Center. Watch it now.
The evolution of the customer journey in the insurance industry: How to deliver perfect customer service even in crisis situations.
The EU AI Act came into force in August 2024. What this means for companies and how to prepare for it.
