Contact Center
Customer Journey 2024: E-Commerce
We use a practical example to show how to optimize the customer journey in e-commerce and enable the best customer experience.
7. May 2024
News & Blog
News about LinkThat and the world of communications
Webinar
Watch the LinkThat ONE preview
Missed the preview? Take a look at our new customer service tool here.
25. April 2024
Contact Center
Automated Customer Service – a guide
Where best to start as a company and which tools are essential.
17. April 2024
Contact Center
On-Premise vs. Cloud Contact Center
Which is the better solution? We shed light on the advantages and disadvantages of on-premise and cloud systems.
27. March 2024
Contact Center
Dialect in speech recognition: the key to success
Artificial intelligence & dialects: How a company can ensure technology is reliable despite linguistic diversity.
14. March 2024
General
LinkThat CUBE for Microsoft Teams & CISCO: now available in the SAP® Store
The CUBE is now officially available as a CTI solution for Microsoft Teams and CISCO in the SAP Store.
6. March 2024
Contact Center
CCW 2024 in Berlin
The international congress trade fair for innovative customer dialog took place in Berlin for the 25th time. We were there.
29. February 2024
CTI
Evolution of the Customer Journey 2024 – Part 2
We show how digital innovations are transforming the public sector and enabling a smooth, efficient service.
27. February 2024
CTI
The latest news in the CUBE & CISCO world
All good things come in threes: what’s new with the CUBE & CISCO.
15. February 2024