Challenge
In the insurance industry, effective and reliable customer communication is essential. In order to manage the constantly growing volume of documents in a meaningful way, the insurance company Allianz was looking for a solution for the automatic processing of invoices. LinkThat PRISM supports Allianz in exactly this: automatic document processing relieves employees and simplifies everyday work.
Automatic Document Processing
After the invoices are extracted from a batch of documents, each invoice is renamed according to Allianz’s specifications for easy identification based on the document content. This is followed by storing the invoice in a directory named after the invoice recipient taken from the invoice – if this directory does not yet exist, it is created by the application.
Outlook
The use of PRISM at Allianz has led to a significant reduction in the processing time for invoices. Due to the relief of the employees in the specialist department from a repetitive activity, their satisfaction has increased significantly. Since going live at the end of 2019, automatic document processing with PRISM has been running consistently with an error rate of 0%.
Optimize insurance company business processes with LinkThat PRISM
PRISM is the ideal support for insurance companies. Innovative solutions make service more efficient and at the same time simpler. This saves time, money and valuable resources. Whether correspondence, e-mails or individual challenges: LinkThat PRISM enables the fully or partially automated handling of processes with AI. This makes it easy to optimize business processes with documents, images and attachments. In this way, insurance companies shorten processing time and increase customer satisfaction at the same time.