Do you want to know what ECCO really looks like? You are in the right place!
With ECCO, service agents are supported before, during and after calls in meaningful ways. Artificial intelligence turns speech into text (and vice versa), enabling two features: Intelligent mediation for callers and live support for agents during a call.
ECCO Attendant: Intelligent Operator
Even before a call is delivered, useful information can be obtained from the caller(s). In this way, the waiting time, which is calculated on the basis of the current telephony volume, is put to good use.
ECCO Advisor: Live service support
Keyword spotting is at the heart of live support with ECCO. It detects keywords in what is being said in real time.
In the video below, these are four different keywords, each triggering a different action: The service agent automatically receives database extracts, links, or can start emails and calls directly in the softphone. Many time-consuming steps are completely eliminated.