With the CTI solution LinkThat CUBE, our customers make calls directly in SAP Sales Cloud & SAP Service Cloud (part of SAP CX Cloud) or in SAP Cloud for Customer (C4C).
With LinkThat ECCO, artificial intelligence comes into play for speech recognition: live keyword spotting recognizes key topics in real time. As soon as a customer says defined words, the service agent benefits from helpful actions, such as:
- Internal and external links (knowledge database)
- Database results and excerpts
- Listing of open cases
- Automatically pre-filled tickets.
You can see all this in this video (it is in German language for now, but ECCO is also available in English):
For a better customer experience in SAP CX Cloud.
Our products make calls more pleasant for agents and callers while saving a lot of time. All our features ensure a smooth customer experience:
- Customer identification directly in the softphone
- Complete contact history
- Keyword spotting supports agents in real time: hints, links, database extracts, templates and much more are offered instantly
- Automatic call categorization
- Better control through new evaluations including sentiment analysis
With CTI and Artificial Intelligence, the contact center is perfectly positioned for all challenges of the future.
Upgrade your CRM/ERP system
The LinkThat softphone with all ECCO functions is available for the largest providers of customer data solutions, including Salesforce, SAP, zendesk and Dynamics.
Find out more
You can also contact us in writing at any time!