With the CTI solution link|that CUBE, our customers make calls directly in SAP Sales Cloud & SAP Service Cloud (part of SAP CX Cloud) or in SAP Cloud for Customer (C4C).
With link|that ECCO, artificial intelligence comes into play for speech recognition: live keyword spotting recognizes key topics in real time. As soon as a customer says defined words, the service agent benefits from helpful actions, such as:
- Internal and external links (knowledge database)
- Database results and excerpts
- Listing of open cases
- Automatically pre-filled tickets.
You can see all this in this video (it is in German language for now, but ECCO is also available in English):
For a better customer experience in SAP CX Cloud.
Our products make calls more pleasant for agents and callers while saving a lot of time. All our features ensure a smooth customer experience:
- Customer identification directly in the softphone
- Complete contact history
- Keyword spotting supports agents in real time: hints, links, database extracts, templates and much more are offered instantly
- Automatic call categorization
- Better control through new evaluations including sentiment analysis
With CTI and Artificial Intelligence, the contact center is perfectly positioned for all challenges of the future.
Upgrade your CRM/ERP system
The link|that softphone with all ECCO functions is available for the largest providers of customer data solutions, including Salesforce, SAP, zendesk and Dynamics
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You can also contact us in writing at any time!