CTI
Interview: How Microsoft Teams will fundamentally change office telephony
Peter Kugler talks about the future of Teams as a telephony solution. What imminent changes are expected, and where does the journey lead?
14. October 2022
Contact Center
Customer Service strategy: 7 important steps
We want to help not only with our technological solutions to develop and implement a solid strategy for satisfied customers
14. October 2022
Contact Center
LinkThat Cube 4.1 is Certified as Integrated with Cloud Solutions from SAP®
Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.
20. September 2022
AI
Video Demo: Real-time Keyword Spotting During Phone Calls in Microsoft Dynamics 365
Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!
19. August 2022
Contact Center
All benefits in the cloud: CTI for SAP S/4HANA:
CTI for SAP S/4HANA, with link|that and SRB Consulting! We present the most important telephony functions and features of the cloud application for SAP.
11. July 2022
Contact Center
How to Integrate Microsoft Teams with your CRM Solution
After Skype, Teams is the newest telephony solutions by Microsoft. We can show you a video demonstration on how to integrate it with your CRM solutions.
29. June 2022
Contact Center
5 Benefits of zendesk CTI Integration with LinkThat CUBE
The newest member in our family of CTI integrations with link|that CUBE is the zendesk – see how it works!
3. June 2022
CTI
Common CTI terms and their meaning
If you are not an IT expert and you are interested in a CTI solution, we have prepared a list of the most common terms.
6. October 2021
Contact Center
What is CTI?
Since we specialize in processes and automatisms related to corporate communications, the abbreviation CTI appears very often in our texts. But what exactly is CTI?
6. August 2021
Contact Center
The Main Advantages of Softphones
Softphones have become an indispensable part of everyday business life. But what are the major advantages of a softphone?
30. July 2021