AI
Webinar: Real-Time AI in Microsoft Dynamics 365
Master customer service automatically with these tools for the telephony channel. Watch the webinar recording with two live demos now.
6. July 2023
Contact Center
Video: CTI for Avaya with LinkThat CUBE
With CTI for Avaya systems, you connect your telephony, whether on premise or in the cloud, with your customer data in all CRM systems.
14. June 2023
AI
This is the new Shift
The next generation of customer service is here: Shift is the smart companion for all service concerns. Our AI solution is a universal tool that handles requests automatically.
7. June 2023
AI
CTI with AI for SAP Service Cloud Agent Desktop
Telephony integrated into SAP Agent Desktop: Use your telephony system in conjunction with your CRM data in SAP Service Cloud.
1. June 2023
AI
Mastering requests in SAP CX faster: Watch our webinar to find out more
Discover new inventions which can help you optimize your chat, email, and phone customer service to save time and money.
4. May 2023
Contact Center
What’s new with LinkThat CUBE: servicenow & AI x2
The CUBE integrates the CRM system servicenow with all its functions. We are also developing exciting new AI features.
24. April 2023
Contact Center
LinkThat Softphone: Updates in version 5
The softphone for LinkThat CUBE and ECCO has been upgraded with helpful features. Find out what service agents can look forward to.
20. April 2023
AI
Video: Identifying key topics on the phone and leveraging them in SAP CX Cloud
link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.
13. January 2023
Contact Center
Customer Service strategy: 7 important steps
We want to help not only with our technological solutions to develop and implement a solid strategy for satisfied customers
14. October 2022
Contact Center
LinkThat Cube 4.1 is Certified as Integrated with Cloud Solutions from SAP®
Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.
20. September 2022