Contact Center Archive

Video: Identifying key topics on the phone and leveraging them in SAP CX Cloud

link|that ECCO is real-time speech recognition for all CRM and telephony systems. Helpful actions step in as soon as topics are mentioned.

13. January 2023

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Customer Service strategy: 7 important steps

We want to help not only with our technological solutions to develop and implement a solid strategy for satisfied customers

14. October 2022

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LinkThat Cube 4.1 is Certified as Integrated with Cloud Solutions from SAP®

Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.

20. September 2022

Video Demo: Real-time Keyword Spotting During Phone Calls in Microsoft Dynamics 365

Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!

19. August 2022

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All benefits in the cloud: CTI for SAP S/4HANA:

CTI for SAP S/4HANA, with link|that and SRB Consulting! We present the most important telephony functions and features of the cloud application for SAP.

11. July 2022

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How to Integrate Microsoft Teams with your CRM Solution

After Skype, Teams is the newest telephony solutions by Microsoft. We can show you a video demonstration on how to integrate it with your CRM solutions.

29. June 2022

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