AI Archive

Contact Center

Our keyword spotting is now certified by SAP. See how agents benefit from helpful, automatic CRM actions during ongoing calls.

20. September 2022

Our Service Management software Myrmex verifies order processes and reduces waiting time for employees and insured.

7. September 2022

Helpful actions for key topics in live phone calls: This is the core feature of link|that ECCO. Watch a video demo!

19. August 2022

Today, on International Youth Day, we take a look at which role Artificial Intelligence will play for jobs of the future.

12. August 2022

Contact Center

The Call Center Circle is back! Join us and find out, how AI can make customer interactions more personal.

12. May 2022

Today, on Star Wars Day, we take an in-depth look at C3PO. What does the protocol droid tell us about the future of AI?

4. May 2022

What can we do to ensure that digitization does not become an end in itself? We have five tips for a successful transformation.

27. April 2022

Using AI does not mean that the human element is lost. On the contrary, it can create a more pleasant climate for better experiences.

13. April 2022

Ecco

The recording of the first edition of our new webinar series. How can email routing be improved with the latest technologies?

11. March 2022

Our new webinar series starts tomorrow. To make sure everything runs smoothly, we summarize all the important information about the Zoom login here.

22. February 2022